DELIVERY

CONTACT US: 
Online form
Email:              info@thegoatcompany.com
Phone:             01670 7744 00  or  07979 592 588
Facebook:      message us
Local delivery or courier service only at the present moment due to Covid 19
DELIVERY TO YOU

Meat is packed in temperature controlled boxes insulated with 3M woolcool, and dispatched by overnight courier.  We use either UPS or Parcel Force. Orders can be tracked

We dispatch Monday to Friday.  You can specify a day for dispatch, please let us know and we will do our best to accommodate you 

Deliveries are made Monday to Friday between 9am and 6pm.  We can arrange for a delivery before 9am/12pm, or on a Saturday - please contact us as this will increase the delivery cost

We will email you to check dispatch and delivery details, then if you are happy with that we will confirm when dispatching

Please let us know/specify if you have any special delivery instructions or will not be in to accept the delivery and have made alternative arrangements e.g. leaving with a neighbour.  Meat is packed in wool cool insulated  boxes containing ice sheets and MUST BE DELIVERED ON THE AGREED DATE.  

ALWAYS LEAVE A CONTACT NUMBER so that the courier can contact you if required.  Meat is packed appropriately to stay frozen/fresh for the required length of time. If the order returns to the courier depot as it is unable to be delivered we cannot guarantee against spoilage or additional costs.   We are not responsible for spoilage as a result of a failure to deliver within the specified times.

​MAINLAND UK
For orders under 15kg delivery is £17.00
For orders over 15kg  delivery is £20.00
For orders over 20kg please contact us for delivery cost

SCOTTISH HIGHLANDS AND ISLANDS
All deliveries please add £19.44

PAYMENT

Payment is accepted when we have agreed the order and delivery period schedule, but items will not be dispatched until it has been received in full

DAMAGED ITEMS

If your delivery arrives damaged please contact us as soon as possible to tell us, and if possible take a photograph of the damage for us to assess.  We will ask you to return the item to us for a full exchange or refund. PLEASE CONTACT US BEFORE RETURNING AN ORDER so that we can establish the best course of action and make arrangements.